Refund policy
Last updated: 6 October 2026
We want you to be happy with your STOPPIT. order. Please choose your size carefully using our size guide before placing your order.
1. CHANGE-OF-MIND RETURNS
We do not accept returns or exchanges simply because you have changed your mind, ordered the wrong size, or no longer want the product.
Please check the product description, photographs and size guide carefully before placing your order.
This policy does not limit any cancellation or return rights that cannot legally be excluded under South African law.
2. FAULTY OR DAMAGED ITEMS
If your STOPPIT. item arrives faulty, damaged or materially different from what you ordered, please contact us by email as soon as possible.
Email: diniebasson@gmail.com
Subject: FAULTY ORDER – [ORDER NUMBER]
To help us assess the problem, please include:
- Your order number
- Your full name
- A description of the fault
- At least 3 clear photographs showing the problem
- A photograph of the full garment
- A photograph of the relevant label/size
- A photograph of the packaging, where relevant
Please do not return the item before we have contacted you and provided return instructions.
We will assess the issue and, where the item is confirmed to be faulty or otherwise defective, provide the remedy required under applicable South African consumer law.
This may include a repair, replacement or refund, depending on the circumstances and applicable law.
Where a return is required because the product is faulty or defective, we will provide reasonable instructions regarding the return.
3. PHOTO REQUIREMENT
We require at least three clear photographs for faulty-item claims so that we can properly assess the problem before arranging a return or replacement.
If a particular fault cannot reasonably be demonstrated through photographs, please explain this in your email.
The photograph requirement does not remove or restrict any statutory consumer rights.
4. WRONG ITEM
If you receive a different product, colour or size from what you ordered, please contact us immediately at:
diniebasson@gmail.com
Please provide your order number and photographs of the item received.
We will arrange the appropriate remedy.
5. REFUNDS
Where a refund is approved or legally required, it will generally be processed using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider or bank.
6. PRE-ORDERS
Because STOPPIT. products may be produced specifically according to the quantities ordered during a pre-order period, change-of-mind cancellations and returns are not accepted, except where a cancellation or return is required by applicable law.